Effective date: 21 October 2026 · Replaces the version of 19 July 2026
These terms are an agreement between you, the practitioner or practice that opens an account ("you"), and TitionersHub, operated by Luan Els, a sole proprietor in South Africa ("we", "us"). By creating an account you agree to these terms and to our Privacy Policy. If you open an account for a practice, you confirm you may bind that practice.
TitionersHub is online practice management software for physiotherapists, biokineticists, massage therapists, personal trainers and similar practitioners. It includes client records, scheduling and room booking, session logging, exercise programmes, packages, invoicing and reports, a client portal with online booking, QR registration, appointment reminders, Google Calendar sync and an AI Co-pilot. It runs on the web, on Mac and Windows, and on mobile.
Give accurate information, keep your password private, don't share sign-ins, and tell us straight away at titionershub@gmail.com if you think someone else has accessed your account. You are responsible for what happens under your account, including what your team members do. Accounts are for practitioners and their staff, not for clients.
Every plan includes every feature. Plans differ only in how many practitioners can use them and the support you get. Prices are in South African Rand.
New accounts get 30 days free, with no card needed. If you don't choose a plan by the end of the trial, your account is paused: you can sign in and choose a plan, but can't use the rest of the app until you do. Nothing is deleted.
Subscriptions are paid monthly in advance by card through Paystack. We never see or store your card number. If a payment fails, we'll let you know; if it isn't sorted out, the account is paused as above. We may change prices with at least 30 days' notice by email; the new price applies from your next billing period after that.
Don't use TitionersHub to break the law (including POPIA and your professional body's rules), enter information you have no right to hold, send spam, upload harmful code, try to get into other practices' data, overload or probe the system, or copy or resell the software.
For information about your clients, you are the responsible party and we are your operator under POPIA. This section is our written operator agreement required by sections 20 and 21 of POPIA.
You must have a lawful basis to collect and use your clients' information, get consent where it is needed (including a parent's or guardian's for children), tell clients that you use TitionersHub, register your Information Officer with the Information Regulator, and deal with clients' requests to see, correct or delete their information.
The Co-pilot uses an AI model run by Groq. Its answers can be wrong or incomplete; treat them as suggestions and check them against your own judgement. When you choose a client, we send only an anonymous summary, never their name, contact details or date of birth. Don't type identifying information into the Co-pilot yourself.
We own the TitionersHub software and brand, and give you a non-exclusive right to use it for your practice while your account is active. You own your data: your client records, notes, programmes and invoices. You let us process it only to provide the service.
We aim for TitionersHub to be available at least 99% of each month, excluding planned maintenance, which we try to do outside working hours. Internet, power (including load-shedding) and third-party services are outside our control.
As far as South African law allows, we are not liable for indirect or consequential loss, lost income, clinical decisions, or failures of third-party services. Our total liability for any claim is limited to the subscription fees you paid us in the three months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act or any other law that cannot be excluded.
You can cancel at any time by emailing titionershub@gmail.com from your account email. Cancellation takes effect at the end of the period you've paid for; we don't refund part months. We may suspend or close an account for serious or repeated breach of these terms, non-payment, or where the law requires it, and will warn you first unless it's urgent.
When your account ends, you can ask for an export of your data within 30 days. After that, client records are kept only for the retention periods above and then deleted.
These terms are governed by South African law, and South African courts have jurisdiction.
We'll email you about material changes at least 14 days before they take effect. If you don't agree, you can cancel before then.
As required by section 43 of the Electronic Communications and Transactions Act:
Name: TitionersHub, operated by Luan Els (sole proprietor)
Email: titionershub@gmail.com
Website: titionershub.com
Address: Cape Town, South Africa
Privacy: titionershub.com/privacy